Return & Warranty Policies

RETURN POLICY

We proudly offer fast and easy returns.  For your convenience, we can provide a prepaid shipping label for a reduced rate of $9.95; which will be deducted from your refund once we receive your item(s). Simply check the applicable box when requesting your Return Authorization number to receive the FedEx call tag along with your RA# and instructions. 

Good news! We're extending our return policy for the holiday season to make your shopping stress-free. Instead of the usual 30 days, you’ll have until January 15 to return eligible* items. Shop with confidence and enjoy a worry-free holiday! (*See below for eligibility rules)

Eligibility:

  • Only items purchased from our website, GMAXhelmetsusa.com, within 30 days of the purchase date can be returned through GMAXhelmetsusa.com.
  • The item must be in re-saleable condition, meaning all tags and stickers must be attached, and it must be returned with the original box and documentation.
  • Face masks, Balaclavas, and breath guards cannot be returned.
  •  Items returned in non-saleable condition (e.g., soiled, worn, or damaged from use) will not be accepted. These items might be sent back to the customer at the customer’s expense or incur a restocking fee of up to 50% of the original purchase price.
  • If an item is received with visible damage to the packaging or if return labels are placed directly on the product packaging, a 10% restocking fee will be applied.
  • Returned packages without a Return Authorization (RA) Number will not be processed.
  • Note: All closeout items are final sales and are not eligible for returns.

Exchanges:

  • Currently, we do not offer exchanges.  To exchange an item, please return the unwanted item and make a new purchase on our site.

Purchases from Other Retailers:

  • For items not purchased on GMAXhelmetsusa.com, please refer to the original place of purchase for assistance with your return.

To begin a returns claim, please complete the form located here.

Return Process

  1. Request a Return Authorization:
    • Complete the return authorization form available here. Ensure all required fields are filled out accurately to avoid delays.
  2. Receive Return Authorization Number (RA#):
    • After submitting the form, our Customer Service team will review your request. You will receive an email containing your RA# along with detailed instructions on how to return your order.
    • Upon receiving your Return Authorization (RA) number, you will have 30 days to ship the item back to us. If the product is not returned within 30 days, the RA will be canceled, and no credit will be processed.
  3. Prepare Your Return Package:
    • Pack the items securely in the original packaging, if possible. Include any tags, accessories, and documentation that came with the product.
    • Clearly write the RA# on the outside of your return package. This helps us identify and process your return efficiently.
  4. Ship Your Return:
    • Take the approved return to the shipping carrier of your choice.
    • Return shipping charges are the customer’s responsibility. We recommend using a trackable shipping method to ensure your package reaches us safely. We are not responsible for packages lost in transit.
    • Ship the return to the address provided in the email from our Customer Service team.
  5. Return Processing:
    • Once we receive your return package, our team will inspect the items to ensure they meet our return policy criteria.
    • This inspection process may take 7-10 business days. After inspection, we will initiate the credit.
    • Credits will be issued to the original method of payment used for the initial purchase.  Please note that it may take additional time for the credit to appear on your account, depending on your bank or card issuer.

Additional Information:

  • Track Your Return:
    • Keep the tracking number provided by the shipping carrier. This will allow you to monitor the status of your return shipment.
  • Customer Support:
    • If you have any questions or need assistance during the return process, please contact our Customer Service team at 208-319-3079 or via our contact form, here. We are here to help.

WARRANTY POLICY
 We pride ourselves on a partnership with the factory to create a high quality product that meets or exceeds the strictest helmet safety standards. As riding enthusiasts with years of experience, our attention to detail and material knowledge is what makes our products stand out -because at GMAX we believe that "Details make the Difference". Our 3-Year Warranty guarantees that our products are free from defects in materials and workmanship. This warranty does not cover damage from an impact or normal wear and tear such as color fading or material break down due to weather. This limited warranty applies to complete helmets when applicable. All parts carry a 1 year warranty. To begin a warranty claim, click here.  Warranties are only valid with proof of purchase. Please ensure you provide a copy of your receipt or order confirmation when submitting any warranty claims.

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